At RodaBicycles, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, make a purchase, or interact with our services.

By using our website and services, you acknowledge and agree to the terms outlined in this policy. If you do not agree with any part of this Privacy Policy, you should not use our services.

1. INFORMATION WE COLLECT

We collect personal information in different ways, depending on how you interact with our website and services. Below is a detailed breakdown of the types of information we collect.

1.1 Personal Information Provided by You

When you create an account, place an order, subscribe to our newsletter, or contact customer service, we collect:

Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Company Name (if applicable)

1.2 Payment Information

To process payments securely, we collect:

Credit/Debit Card Details (processed by third-party payment providers)
Bank Account Information (for wire transfers or refunds)
E-wallet or Digital Payment Information

Note: We do not store full credit or debit card numbers on our servers. All transactions are securely processed through PCI-DSS-compliant payment gateways.

1.3 Order and Transaction Information

To manage your orders and provide customer support, we collect:

Order Number and Purchase History
Products Ordered (Name, Quantity, Price, Order Date)
Shipping and Tracking Details
Return and Refund Requests

1.4 Website and Device Information

When you visit our website, we automatically collect data about your device and browsing behavior, such as:

IP Address
Browser Type and Version
Device Type (Mobile, Tablet, Desktop)
Operating System
Website Pages Viewed and Clicked Links
Time Spent on Website

This information helps us analyze traffic, enhance website performance, and improve security.

1.5 Cookies and Tracking Technologies

We use cookies, tracking pixels, and web beacons to:

Enhance website functionality and speed
Track user interactions for website analytics
Personalize content and marketing campaigns

You can manage or disable cookies in your browser settings. However, disabling cookies may impact website performance.

2. HOW WE USE YOUR INFORMATION

We collect and process your personal information for the following purposes:

2.1 Order Processing and Fulfillment

To process, confirm, and ship your orders
To generate invoices and send order confirmations
To provide tracking numbers and delivery status updates
To manage product returns, exchanges, and refunds

2.2 Customer Support and Communication

To respond to your inquiries, complaints, or service requests
To provide technical assistance for website or order issues
To send important service notifications or security alerts

2.3 Marketing and Promotions

To send newsletters, promotional emails, and special offers (only if you opt-in)
To display personalized product recommendations based on past purchases
To conduct customer satisfaction surveys and collect reviews

You can opt-out of marketing emails at any time by clicking the "unsubscribe" link at the bottom of our emails.

2.4 Website Analytics and Improvement

To analyze website traffic and user engagement
To identify issues and improve website functionality
To monitor security threats and prevent fraudulent activities

3. HOW WE PROTECT YOUR INFORMATION

We take data security seriously and implement strict measures to protect your personal information.

3.1 Secure Transactions

All payment transactions are processed through SSL-encrypted, PCI-DSS-compliant payment gateways.
We do not store complete credit or debit card details on our servers.

3.2 Data Encryption and Storage

Personal data is stored on secure servers with restricted access.
We use firewalls, encryption, and multi-factor authentication to protect sensitive data.

3.3 Restricted Access

Only authorized personnel can access personal data.
Employees undergo regular training on data privacy and security compliance.

3.4 Fraud Prevention and Monitoring

We use AI-powered fraud detection tools to identify suspicious transactions.
Accounts and transactions are monitored for unauthorized access.

4. INFORMATION SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal data. However, we may share your information in specific situations:

4.1 Service Providers and Business Partners

We collaborate with third-party companies to operate our business, including:

Payment Processors (to handle transactions securely)
Shipping and Logistics Providers (to deliver orders)
Marketing Agencies (to send promotional offers)
IT and Security Providers (to protect website security)

These providers are contractually required to protect your data and use it only for business purposes.

4.2 Legal Compliance and Security

We may disclose personal information if required by law or to:

Respond to government requests or court orders
Investigate fraud, cyber threats, or illegal activities
Protect the safety and rights of our customers and employees

4.3 Business Transfers

In case of a merger, acquisition, or business sale, your personal data may be transferred to the new entity. We will notify you of any major changes.

5. DATA RETENTION POLICY

We retain personal data only for as long as necessary to:

Fulfill orders, returns, and refunds
Comply with tax and legal obligations
Prevent fraud and ensure security

Once data is no longer needed, it is securely deleted or anonymized.

6. YOUR RIGHTS AND CHOICES

Under applicable privacy laws, you have the following rights:

6.1 Right to Access and Correction

Request a copy of your personal data.
Update or correct inaccurate information.

6.2 Right to Deletion (Right to be Forgotten)

Request permanent deletion of your personal data.
Some data may be retained for legal or security reasons.

6.3 Right to Opt-Out of Marketing

Unsubscribe from promotional emails by clicking the opt-out link.
Disable targeted ads by adjusting cookie settings.

6.4 Right to Data Portability

Request a structured copy of your data to transfer to another service.

To exercise your rights, contact sales@rodabicycles.com.

7. THIRD-PARTY LINKS AND EXTERNAL WEBSITES

Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their privacy policies before providing any data.

8. POLICY UPDATES AND CHANGES

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. If major changes occur, we will notify you via email or website notice.

9. CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy, contact us at:

Phone: +62 813-6150-1537
Fax: +62 813-6150-1537
Email: sales@rodabicycles.com
Address: Jl. Sunan Giri No.15, Kota Jakarta Timur, DKI Jakarta - 13220, Indonesia

We are committed to protecting your privacy and providing a secure shopping experience at RodaBicycles. Thank you for your trust in our services.