At RodaBicycles, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, make a purchase, or interact with our services.
By using our website and services, you acknowledge and agree to the terms outlined in this policy. If you do not agree with any part of this Privacy Policy, you should not use our services.
1. INFORMATION WE COLLECT
We collect personal information in different ways, depending on how you interact with our website and services. Below is a detailed breakdown of the types of information we collect.
1.1 Personal Information Provided by You
When you create an account, place an order, subscribe to our newsletter, or contact customer service, we collect:
- Full Name
- Email Address
- Phone Number
- Billing Address
- Shipping Address
- Company Name (if applicable)
1.2 Payment Information
To process payments securely, we collect:
- Credit/Debit Card Details (processed by third-party payment providers)
- Bank Account Information (for wire transfers or refunds)
- E-wallet or Digital Payment Information
Note: We do not store full credit or debit card numbers on our servers. All transactions are securely processed through PCI-DSS-compliant payment gateways.
1.3 Order and Transaction Information
To manage your orders and provide customer support, we collect:
- Order Number and Purchase History
- Products Ordered (Name, Quantity, Price, Order Date)
- Shipping and Tracking Details
- Return and Refund Requests
1.4 Website and Device Information
When you visit our website, we automatically collect data about your device and browsing behavior, such as:
- IP Address
- Browser Type and Version
- Device Type (Mobile, Tablet, Desktop)
- Operating System
- Website Pages Viewed and Clicked Links
- Time Spent on Website
This information helps us analyze traffic, enhance website performance, and improve security.
1.5 Cookies and Tracking Technologies
We use cookies, tracking pixels, and web beacons to:
- Enhance website functionality and speed
- Track user interactions for website analytics
- Personalize content and marketing campaigns
You can manage or disable cookies in your browser settings. However, disabling cookies may impact website performance.
2. HOW WE USE YOUR INFORMATION
We collect and process your personal information for the following purposes:
2.1 Order Processing and Fulfillment
- To process, confirm, and ship your orders
- To generate invoices and send order confirmations
- To provide tracking numbers and delivery status updates
- To manage product returns, exchanges, and refunds
2.2 Customer Support and Communication
- To respond to your inquiries, complaints, or service requests
- To provide technical assistance for website or order issues
- To send important service notifications or security alerts
2.3 Marketing and Promotions
- To send newsletters, promotional emails, and special offers (only if you opt-in)
- To display personalized product recommendations based on past purchases
- To conduct customer satisfaction surveys and collect reviews
You can opt-out of marketing emails at any time by clicking the "unsubscribe" link at the bottom of our emails.
2.4 Website Analytics and Improvement
- To analyze website traffic and user engagement
- To identify issues and improve website functionality
- To monitor security threats and prevent fraudulent activities
3. HOW WE PROTECT YOUR INFORMATION
We take data security seriously and implement strict measures to protect your personal information.
3.1 Secure Transactions
- All payment transactions are processed through SSL-encrypted, PCI-DSS-compliant payment gateways.
- We do not store complete credit or debit card details on our servers.
3.2 Data Encryption and Storage
- Personal data is stored on secure servers with restricted access.
- We use firewalls, encryption, and multi-factor authentication to protect sensitive data.
3.3 Restricted Access
- Only authorized personnel can access personal data.
- Employees undergo regular training on data privacy and security compliance.
3.4 Fraud Prevention and Monitoring
- We use AI-powered fraud detection tools to identify suspicious transactions.
- Accounts and transactions are monitored for unauthorized access.
4. INFORMATION SHARING AND DISCLOSURE
We do not sell, rent, or trade your personal data. However, we may share your information in specific situations:
4.1 Service Providers and Business Partners
We collaborate with third-party companies to operate our business, including:
- Payment Processors (to handle transactions securely)
- Shipping and Logistics Providers (to deliver orders)
- Marketing Agencies (to send promotional offers)
- IT and Security Providers (to protect website security)
These providers are contractually required to protect your data and use it only for business purposes.
4.2 Legal Compliance and Security
We may disclose personal information if required by law or to:
- Respond to government requests or court orders
- Investigate fraud, cyber threats, or illegal activities
- Protect the safety and rights of our customers and employees
4.3 Business Transfers
In case of a merger, acquisition, or business sale, your personal data may be transferred to the new entity. We will notify you of any major changes.
5. DATA RETENTION POLICY
We retain personal data only for as long as necessary to:
- Fulfill orders, returns, and refunds
- Comply with tax and legal obligations
- Prevent fraud and ensure security
Once data is no longer needed, it is securely deleted or anonymized.
6. YOUR RIGHTS AND CHOICES
Under applicable privacy laws, you have the following rights:
6.1 Right to Access and Correction
- Request a copy of your personal data.
- Update or correct inaccurate information.
6.2 Right to Deletion (Right to be Forgotten)
- Request permanent deletion of your personal data.
- Some data may be retained for legal or security reasons.
6.3 Right to Opt-Out of Marketing
- Unsubscribe from promotional emails by clicking the opt-out link.
- Disable targeted ads by adjusting cookie settings.
6.4 Right to Data Portability
- Request a structured copy of your data to transfer to another service.
To exercise your rights, contact sales@rodabicycles.com.
7. THIRD-PARTY LINKS AND EXTERNAL WEBSITES
Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their privacy policies before providing any data.
8. POLICY UPDATES AND CHANGES
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. If major changes occur, we will notify you via email or website notice.
9. CONTACT INFORMATION
If you have any questions or concerns about this Privacy Policy, contact us at:
- Phone: +62 813-6150-1537
- Fax: +62 813-6150-1537
- Email: sales@rodabicycles.com
- Address: Jl. Sunan Giri No.15, Kota Jakarta Timur, DKI Jakarta - 13220, Indonesia
We are committed to protecting your privacy and providing a secure shopping experience at RodaBicycles. Thank you for your trust in our services.