At RodaBicycles, we are committed to providing a smooth, reliable, and transparent shipping experience for all our customers. We understand the importance of timely delivery, and we strive to ensure that every order is handled with care and efficiency. Below, we provide a detailed breakdown of our order processing time, shipping timelines, shipping costs, tracking information, and important shipping-related policies.
ORDER PROCESSING TIME
1. Order Confirmation & Processing
- Once you place an order, we will send a confirmation email or WhatsApp notification to acknowledge your purchase.
- After payment confirmation, our team will begin processing your order.
- Processing time: 1-2 business days (Monday - Saturday).
2. Business Hours & Processing Schedule
- Our business hours are Monday to Saturday, from 08:00 AM to 04:00 PM WIB (Western Indonesia Time).
- Orders placed before 04:00 PM WIB will be processed on the same business day.
- Orders placed after 04:00 PM WIB will be processed on the next business day.
- We are closed on Sundays and national holidays.
- Orders placed on Sundays or national holidays will be processed on the next business day.
SHIPPING TIME & DELIVERY ESTIMATES
We offer free shipping for all domestic and international orders. The estimated delivery times vary depending on the destination.
1. Domestic Shipping (Indonesia)
- Estimated delivery time: 3-4 business days after order processing.
- We ship to all regions in Indonesia, including Jakarta, Bandung, Surabaya, Medan, Bali, and other cities, as well as remote areas.
- Domestic shipments are handled by trusted courier services to ensure timely and secure delivery.
2. International Shipping
- Estimated delivery time: 6-18 business days, depending on the destination country.
- We offer worldwide shipping to most countries.
- Our international shipments are managed by trusted global courier partners for safe and timely delivery.
- Customs clearance procedures in the destination country may cause slight delays.
SHIPPING COSTS
- All shipping costs are completely FREE for both domestic and international orders.
- There are no additional shipping fees, regardless of order size or destination.
ORDER TRACKING & SHIPPING CONFIRMATION
1. Shipping Confirmation
- After your order is shipped, you will receive a shipping confirmation email or WhatsApp notification with your tracking number.
- This tracking number allows you to monitor the real-time status of your shipment.
2. How to Track Your Order
- Once you receive your tracking number, you can check the shipping status through:
- The courier’s official website.
- The tracking link provided in your shipping confirmation email.
- Contacting our customer support team for assistance.
3. Issues with Tracking Information
- If the tracking information is not updating or shows incorrect details, please wait 24-48 hours for system updates.
- If you experience significant delays or tracking errors, contact our customer service team for help.
SHIPPING RESTRICTIONS & IMPORTANT NOTES
1. Non-Processing Days
- Orders placed on Sundays and national holidays will be processed on the next business day.
- Our shipping partners also do not operate on Sundays and national holidays, which may affect delivery times.
2. Shipping Address Requirements
- We do not ship to P.O. Boxes, military addresses (APO/FPO), or restricted international locations.
- Please provide a valid residential or business address for successful delivery.
3. Customs, Duties & Import Taxes (International Orders)
- Some countries may charge import duties, taxes, or customs clearance fees.
- These charges are the responsibility of the buyer, as they vary by country.
- We recommend checking with your local customs office for more information.
DELAYS, LOST PACKAGES & RETURNED ORDERS
1. Possible Shipping Delays
Although we work with reliable courier partners, delays may occur due to:
- Bad weather conditions (storms, heavy rain, floods, earthquakes, etc.).
- Customs clearance processes in international shipments.
- High order volumes during peak seasons (holidays, promotions, sales events).
- Unexpected logistical challenges within the courier’s transportation network.
If your shipment is delayed beyond the estimated timeframe, please contact our customer support team, and we will assist you in tracking and resolving the issue.
2. Incorrect Address Issues
- If a package is returned due to an incorrect address provided by the customer, we will contact you for the correct address.
- We will attempt to reship the order, but additional shipping fees may apply if the courier imposes a return or re-delivery charge.
DAMAGED, LOST, OR MISSING ITEMS
1. Damaged Shipments
- If your package arrives damaged, please take photos of the package and its contents immediately.
- Contact our customer service team within 24 hours of delivery, and we will assist in arranging a replacement or claim with the courier.
2. Lost or Stolen Packages
- If your tracking information shows the package is delivered, but you haven’t received it, please check with:
- Your neighbors or building reception.
- Your local delivery office or courier contact center.
- If the package is still missing, contact us immediately, and we will initiate an inquiry with the courier.
3. Missing or Incorrect Items
- If you receive an order with missing or incorrect items, please notify us within 48 hours of receiving the package.
- We will arrange for the correct items to be shipped to you as soon as possible.
HOLIDAY SEASON & PEAK PERIOD SHIPPING
- During holiday seasons, major sales events, or promotional periods, there may be longer-than-usual delivery times due to high demand.
- We recommend placing your orders early if you need them by a specific date.
CONTACT US
If you have any questions or need assistance regarding shipping, order tracking, or delivery status, feel free to reach out to us:
- Call us: +62 813-6150-1537
- Fax: +62 813-6150-1537
- Email: sales@rodabicycles.com
- Address: Jl. Sunan Giri No.15, Kota Jakarta Timur, DKI Jakarta - 13220, Indonesia
At RodaBicycles, we are dedicated to ensuring that your orders are delivered safely, efficiently, and free of charge. Thank you for trusting us, and we look forward to serving you!